Park & Pickup Appointment Scheduling Moves Online

Appointment scheduling for Park & Pickup, our contact-free holds pickup service, has moved online. Now instead of calling, you can book your appointment through our online system.

Details: www.ecpubliclibrary.info/park-n-pickup

Our Park & Pickup procedure offers you a safe and easy way to retrieve your reserved books and materials. Our staff has carefully created this service with guidance from the City of Eau Claire’s risk management team to maximize your health and safety. 

“Park & Pickup” Appointments

“Park & Pickup” is our self-service, contact-free holds pickup service. This procedure offers you a safe and easy way to retrieve your reserved books and materials. Our staff has carefully created this service with guidance from the City of Eau Claire’s risk management team to maximize your health and safety. Details: www.ecpubliclibrary.info/park-n-pickup

IMPORTANT: We experience our highest call volumes between 10am and 2pm. If you are having trouble connecting with staff, please call at a different time.

Questions?

You can get help from library reference staff over the phone (715-839-5004), via email (reference@eauclaire.lib.wi.us), and through online chat. More information, including hours, specific department numbers, and the chat interface can be found at www.ecpubliclibrary.info/contact-the-library.

A Note on Service Levels

The library determines when and how to roll back (or reinstate) in-person services under the guidance of the IFLS Library System, which involves health and safety recommendations from the following sources and indicators:

• Eau Claire City-County Health Department Dashboard
• Wisconsin DHS data – more info
• Current public service levels in municipal and/or county buildings
• Current in-person precautions used by area school districts
• Current area hospital capacity
• Wisconsin Governor Tony Evers’s Executive Orders

We must also consider the safety of our staff when determining our levels of service, designing procedures to keep them healthy. Additionally, we must ensure we have adequate staff available to safely offer our services, monitoring required quarantines and positive COVID cases among our employees.

Questions?

You can get help from library reference staff over the phone (715-839-5004), via email (reference@eauclaire.lib.wi.us), and through online chat. More information, including hours, specific department numbers, and the chat interface can be found at www.ecpubliclibrary.info/contact-the-library.

Park & Pickup Service Has Resumed

Our “Park & Pickup” materials pickup service has resumed. This means you can once again retrieve the items you have on reserve. The service has been modified to make it both easier and safer. Detailed info: www.ecpubliclibrary.info/park-n-pickup

How Park & Pickup Works

You may reserve books and other materials through the library’s online catalog. Once you receive a notification your items are ready, you must schedule a pickup appointment. Library staff will schedule pickup appointments into 50-minute windows available Monday through Saturday. As before, materials will be placed on special shelves in the library’s lower level lobby. (Pickup via the main entrance is unavailable.)

You can access the pickup area from the library’s lower level parking lot off S. Dewey Street. Simply park in the lot, pick up your materials in the lobby, and exit. For your convenience, materials will already be checked out. Library staff will sanitize the pickup area between appointment windows.

Drop Boxes Are Open

For returning materials, drop boxes in front of the library and around the city have reopened.

Other In-Person Library Services Remain Paused

In-person library services have been paused since November 16 due to concern over public safety in the face of the COVID-19 pandemic. While Park & Pickup has resumed, In-Person Library Appointments (for browsing and computer use) are unavailable until further notice. Library leadership will continue to examine community and county health data to determine when in-person library services may safely resume.

Many Services Still Available

• Along with materials pickup, the library is also able to resume its free grocery pickup service. To learn more, call 715-839-5061 or email libbyr@eauclaire.lib.wi.us.
• Parents and families can contact the library’s Youth Services department to learn about personalized book bundle pickup options at ysstaff@eauclaire.lib.wi.us and 715-839-5007.
• Customers are strongly encouraged to access the library’s numerous online offerings such as e-books; audiobooks; movie and music downloads; online storytimes and other virtual programs; reference services; and more. These services can be accessed through our website and Facebook page.

Questions?

You can get help from library reference staff over the phone (715-839-5004), via email (reference@eauclaire.lib.wi.us), and through online chat. More information, including hours, specific department numbers, and the chat interface can be found at www.ecpubliclibrary.info/contact-the-library.