Since mid-March, the library team has worked diligently to ensure our customers have access to experiences such as online reading, online story time, WiFi, in-library materials, Home Delivery Services through books by mail, virtual reference services, hold pickup services, and so much more. The Reference Services Team is looking forward to reaching our new normal with customer and staff safety at the heart of our efforts. There is so much we would like to share with you. Join us in the library by setting up an appointment!
A technology service desk?
Have you experienced email issues, printing problems, or flustered with formatting a resume properly? We can help! We’ve added a tech help service desk near the Business Center and print release station to be readily available to provide help on library technology. You’ll also notice we have situated computers to support 6 feet of social distancing.
If you’re in need of support on the computers, our tech help team member can assist from a distance using a mobile laptop station to provide tips and tricks to make your computer experience less frustrating.
Chat with a Reference team member!
Since the COVID pandemic closure, the Reference Services team wanted to make sure we kept live communication convenient. In addition to answering phone calls and voicemail, we are available to chat with customers online, too! You will be communicating with either Anna, Brad, Charlie, Elizabeth, Jon, Michaela, or Stephanie. By visiting any one of the library’s pages on the website, you’ll find a chat icon in the bottom right-hand corner of the page. Simply click on the icon, and type in your question. We are very happy to help with live virtual services Monday – Friday 10-5. You can also leave a voicemail or send us an email outside of these service hours. We will respond within 1-2 business days.
Nearly four months have passed since we had the pleasure of providing in-person assistance, observe customers finding their treasures, and participate in their quest for seeking information. Exchanging a smile and greeting with our regular customers is such a distant memory, yet an experience worth continuing. Though we have not stopped taking phone calls and emails, checking in with our customers face to face is a practice we truly look forward to experiencing once again.
Visit our webpage explaining what services we have available during your appointment: https://www.ecpubliclibrary.info/covid/
Call us at 715-839-5004 to make your appointment today!